Last Updated: March 1, 2026
At Digi Banaras, we are committed to delivering high-quality digital marketing services and client satisfaction. This Refund Policy outlines the terms under which refunds may be issued.
1. General Refund Policy
Due to the nature of digital marketing services, which involve time, effort, and resources from our team, refunds are handled on a case-by-case basis. We encourage open communication to resolve any concerns before requesting a refund.
2. Eligibility for Refund
You may be eligible for a refund under the following circumstances:
- Service Not Started: If you cancel before any work has begun on your project, you are eligible for a full refund of any advance payment.
- Service Partially Completed: If you cancel after work has begun, you will be charged for the work completed and any remaining balance will be refunded.
- Service Quality Issues: If you are unsatisfied with the quality of work, we will first attempt to address your concerns. If we are unable to resolve the issue, a partial refund may be considered.
3. Non-Refundable Items
The following are generally non-refundable:
- Third-party costs (ad spend, domain registration, hosting, software licenses)
- Custom design work that has been approved by the client
- Monthly retainer fees for services already rendered
- Setup and onboarding fees where work has been completed
- Rush or expedited service charges
4. Refund Process
To request a refund:
- Contact us at info@digibanaras.com with your project details and reason for the refund request
- Our team will review your request within 5 business days
- If approved, refunds will be processed within 10-15 business days to the original payment method
5. Service Cancellation
If you wish to cancel ongoing services:
- Notify us in writing at least 15 days before the next billing cycle
- You will be billed for any work completed in the current cycle
- All access to deliverables and reports will be provided upon final payment
6. Dispute Resolution
We believe in fair resolution of any disputes. If you have concerns about our services, please reach out to us first. We are committed to finding a solution that is fair to both parties.
7. Contact Us
For refund requests or questions about this policy, contact us at:
- Email: info@digibanaras.com
- Phone: +91 XXXXX XXXXX
- Address: Varanasi, Uttar Pradesh, India 221001